shipping, returns & policies

Shipping

We take pride in all of our products and treat them with the utmost of care while packaging and shipping. We make every effort to ship in-stock orders with 24 hours of receipt of the order when ordered Monday through Thursday. Friday and weekend orders will likely be sent on Monday.

We ship Monday through Friday, except for major holidays.

Standard Shipping

Based on your shipping address and size/weight of the items, we determine the most efficient shipping carrier for your order. For most orders, they will be sent via USPS. In some cases the order might be sent via Fedex.

Free Shipping

We offer free ground shipping for all U.S orders over $50. Should you need Express shipping options, please contact us (we are always here to help!) or select 2nd day options on the cart page.

Exception:  Heavy/over-sized items (see below)

Shipping of Over-weight/sized Products

For those products that are either heavy or oversized, there is a $15 shipping surcharge to help defray the significant costs of overweight or oversized items.  There are only a few products that fall into this category and they are so marked in the individual product descriptions.

Shipping Internationally

International shipping is not eligible for free shipping. International shipping costs are calculated based on the total merchandise cost. We will notify you prior to shipping to advise you of the shipping costs. Or feel free to contact us (888-253-8436 or info@thefoiledfox.com) for any shipping questions.

Please note: Copic policies dictate that Copic Markers may only be shipped with the United States and Canada, excluding the island of Oahu.

Shipments outside the USA may be subject to import charges and taxes. These charges will be the sole responsibility of the buyer.

 

International Shipping Table:

 

CANADA orders: under $50 ship for a flat fee of just $6.99, any order over
$50 ships for a flat fee of just $7.99.


International orders up to $50.00 ships for a flat fee of $14.99.

International orders $50.01 to $74.99 ships for a flat fee of $19.99.

International orders $75.00 to $149.99 ships for a flat fee of $24.99.

International orders $150.00 to $199.99 ships for a flat fee of $29.99.

International orders $200.00 to $249.99 ships for a flat fee of $39.99.

International orders $250.00 and over ships for a flat fee of $49.99.

 

We happily ship world-wide!

We use USPS and their proven partners to ship our parcels. We are not responsible for any package that is lost, damaged, stolen, or re-directed once the package leaves our facility.

Coupons

Please feel free to use coupons code when available and valid.  One coupon code per order, please — cannot be combined with any other coupon or deal.  Unfortunately, coupons cannot be applied to previous orders.

Returns & Exchanges

We, at The Foiled Fox, want you to be happy with your purchase. We are happy to accept returns and exchanges of unused and/or unopened or defective merchandise. However, all clearance items are a final sale with no refund or return options available.

All returned merchandise must be returned in an unused condition and in its original packaging, within 14 days. To have your return accepted by our office, you must first obtain a Return Authorization number and mark it clearly on the box. You can obtain this number by emailing (info@thefoiledfox.com) or calling (888-253-8436) and someone from our office will assist you with the return or exchange. Our business office hours are 9AM – 5PM PST Monday – Friday.

All shipping charges (including original shipping) for returns or exchanges are the responsibility of the buyer, except in the case of defective or incorrect merchandise. Refunds for returned items will be processed upon receipt of the returned merchandise. Please allow 7 days for processing by the banks.

Share