FOILED FOX FAQ’s
Q: HOW CAN I VIEW THE STATUS OF MY ORDER?
A: Log in to your account and select “Activity” in the top right-hand corner.
Q: WHAT ARE YOUR SHIPPING COSTS?
A: Please go to our Shipping and Returns page for more information.
Q: WHAT IF MY ORDER IS “BACK ORDERED”?
A: We work hard to maintain accurate inventory on our website. If an item is no longer in stock it will indicate “view options”. The ‘view options’ button will send you to the product page where you can view a full description and images. You will also have the option to be notified by email when the item is back in stock.
We would also recommend viewing the item you are ordering before placing it in your cart. This allows you to see any special notes that may apply to that item. However, in the event that an item ordered is not in stock and we have missed updating that particular item, we will contact you by email to let you know the estimated ship date as quickly as possible.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept payment via Visa, MasterCard, Discover and American Express.
Q: WHERE DO YOU SHIP TO?
A: We are a worldwide website, meaning we ship anywhere in the world. Should there be a mailing constraint or other issue with mailing to your country, we will email you promptly with options or concerns.
Q: CAN I EMAIL AN ORDER TO YOU?
A: Of course. Just email us at firstname.lastname@example.org. Include your name, address, phone number and the items you wish to order (please include SKU if possible.) We will then create an invoice and contact you for payment information.
Q: CAN I USE THE NEW SIGN-UP DISCOUNT CODE MORE THAN ONCE?
A: No. We offer one use per household. That means should you have additional emails connected with the same shipping address the coupon is not valid. The order may appear to go through but you will receive a notice via email that the discount is not valid. You can then decide to go forward with the order without the discount or cancel your order.
Q: WHAT IF I DON’T SEE WHAT I AM LOOKING FOR ON YOUR WEBSITE?
A: If you are looking for something that you do not see listed on our website simply email us and we will check our inventory to see if we have it on hand or are able to get it for you.
Q: CAN WE SHOP IN THE WAREHOUSE?
A: We are not set up for shopping in our warehouse. Due to being an online store, items on the shelf may have already been purchased.
Q: WHERE ARE YOU LOCATED?
A: We are in the San Francisco Bay Area.
FOR BLOGGERS & AFFILIATES
Q: DO YOU HAVE AN AFFILIATE PROGRAM
A: Yes, we do! You must be an individual (not a company) and be active in the paper crafting or calligraphy industry. Please contact us with your pertinent information and we will get in touch.
Hours: Monday through Friday: 9am-5pm Pacific Time