shipping, returns & policies

Shipping

We take pride in all of our products and treat them with the utmost care while packaging and shipping. We make every effort to ship in-stock orders with 24 hours of receipt of the order when ordered Monday through Friday midday. Friday afternoon and weekend orders will likely be sent on Monday.

We ship Monday through Friday, except for major holidays. Please note that we cannot be responsible for delayed shipping caused by the carrier.

Standard Shipping

Based on your shipping address and size/weight of the items, we determine the most efficient shipping carrier for your order. For most orders, they will be sent via USPS. In some cases, the order might be sent via FedEx or UPS.

Free Shipping

U.S. shipping costs for orders under $65 are $7.99*.  We offer free ground shipping for all U.S orders over $65*. Should you need Express shipping options, please contact us (we are always here to help!

*Exception:  Heavy/over-sized items (see below)

We happily ship world-wide!

We use USPS and their proven partners to ship our parcels.

• However, due to the sky-rocketing costs of shipping, we can no longer ship any paper products outside North America (United States & Canada). If you have paper in your order, it will not allow you to continue with completing your order.

General Shipping Policy

We are not responsible for any package that is lost, damaged, stolen, or re-directed once the package leaves our facility. We ship all orders with tracking information. We are not responsible for any parcel that is missing that shows delivery has occurred. Please be certain that orders are shipped to a secure location at your address where they will not be lost or stolen. Please watch your tracking confirmation and contact your local carrier for missing packages immediately upon stated delivery.

PLEASE NOTE that often no tracking is available for orders shipped outside the U.S., so customer assumes all risk of delivery once the package has left our facility.

Shipping of Over-weight/sized Products

For those products that are either heavy and/or oversized, there is a $12 shipping surcharge to help defray the significant costs of overweight and/or oversized items.  There are only a few products that fall into this category and they are so marked in the individual product descriptions.

Shipping Internationally

International shipping is not eligible for free shipping. International shipping costs are calculated based on the total merchandise cost. Should the size or weight be excessive, we will notify you prior to shipping to advise you of the updated shipping costs. Or feel free to contact us (phone: 408-516-4140 or email: info@thefoiledfox.com) for any shipping questions.

Shipments outside the USA may be subject to import charges and taxes, These charges will be the sole responsibility of the buyer.

 

Please note the following international shipping exceptions:

Copic policies dictate that Copic Markers may only be shipped within the U.S. and Canada, excluding the island of Oahu.

Also, due to the sky-rocketing costs of shipping, we can no longer ship any paper products outside North America (United States & Canada). If you have any paper products in your order, it will not allow you to continue with completing your order.

 

International Shipping Table:

CANADA orders:
under $50 ship for a flat fee of just $12.99
any order over $50 ships for a flat fee of just $18.99.

 

International orders up to $50.00 ships for a flat fee of $19.99.

International orders $50.01 to $74.99 ships for a flat fee of $26.99.

International orders $75.00 to $149.99 ships for a flat fee of $32.99.

International orders $150.00 to $199.99 ships for a flat fee of $35.99.

International orders $200.00 to $249.99 ships for a flat fee of $44.99.

International orders $250.00 and over ships for a flat fee of $54.99.

 

Coupons

Please feel free to use coupons code when available and valid.  One coupon code per order, please — cannot be combined with any other coupon or deal.  Unfortunately, coupons cannot be applied to previous orders.

We offer a 15% new customer discount when signing up for our newsletter/blog. This discount is limited to one per household.

Returns & Exchanges

We, at The Foiled Fox, want you to be happy with your purchase. We are happy to accept returns and exchanges of unused and/or unopened or defective merchandise. However, all clearance items are a final sale with no refund or return options available.

All returned merchandise must be returned in an unused condition and in its original packaging, within 14 days (no exceptions). To have your return accepted by our office, you must first obtain a Return Authorization number and mark it clearly on the box. You can obtain this number by emailing (info@thefoiledfox.com) or calling (408-516-4140) and someone from our office will assist you with the return or exchange. Our business office hours are 9AM – 5PM PST Monday – Friday.

All shipping charges (including original shipping) for returns or exchanges are the responsibility of the buyer, except in the case of defective or incorrect merchandise. Refunds for returned items will be processed upon receipt of the returned merchandise. Please allow 7 days for processing by the banks.

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